FAQ
Questions owners ask us.
Straight answers about how ÉLEVÉ works inside your building, what it costs and what ownership is responsible for.
Who installs and runs the amenity?
ÉLEVÉ does. We handle installation, stocking, cleaning, product rotation, equipment maintenance, customer support and monthly reporting. Ownership receives a premium amenity without taking on a new operation.
Does it require additional building staff?
No. There are no new hires and no operational burden for your team. Professional installation and ongoing management are part of the service, so your staff never touches stocking, cleaning or maintenance.
How much space do we need?
Less than most owners expect. A lobby alcove, resident lounge, amenity floor, fitness area or package room can all work. During the site survey we confirm measurements, power, network access and service routing, then plan the layout around your architecture.
Will it look like a vending machine?
No. ÉLEVÉ should never feel like equipment dropped into a lobby. Each location is built with premium millwork, soft integrated lighting, restrained branding and clean product presentation, so it feels architectural, intentional and permanent.
Is there any revenue for the building?
There can be. We lead with value, and optional revenue sharing is available for qualified high-volume locations, with transparent reporting and monthly statements. For many buildings the amenity itself is the primary benefit.
How fast can a building launch?
We start with a focused pilot: roughly a 30-day setup, 60 days of operation and a 90-day review. That path lets us survey, install, stock and then improve the product mix using real sales data from your building.
Who handles cleaning, restocking and repairs?
ÉLEVÉ Service covers all of it: inventory and SKU management, presentation and sanitation, equipment service, fresh-food rotation and resident support. You relax, we take care of the rest.
What products are offered?
Premium bean-to-cup coffee, fresh food such as salads, wraps and prepared meals, plus a curated market of cold beverages, healthy snacks and everyday essentials. The mix is tuned to your residents or employees using real sales data.
What if a resident has a problem?
Customer support is built into the service. Payments, product questions and any equipment issue are handled by ÉLEVÉ, not by your front desk or building team.
Can we start with just one building?
Yes, and we recommend it. Start with one strong flagship building, make it exceptional, then scale. A single pilot is the fastest way to see how ÉLEVÉ performs in your specific property.
Still have a question?
Tell us about your property and we will answer it directly, no obligation.